The below terms and conditions outline our policies on:
If you have any further questions in regards to the subjects outlined below, please
contact our hotline number on 0800 018 4845.
TheShowerCompany.com, Terms and Conditions of Sale, Delivery and Installation
When you place an order with The Shower Company.com (a trading name of Puritti Ltd., Company Number 05124738),
you agree to be bound by these terms and conditions. Puritti Ltd. reserves the right to amend, alter, or update
these terms and conditions at any time and without prior notice or acceptance of blame arising from the change.
For the remainder of these terms and conditions The Shower Company.com and Puritti Ltd. may be referred to as
'the company', 'us', 'our' or 'we'; and the customer or their representative(s) may be referred to as 'you',
'your' or 'the customer'.
1 Orders
1.1 We strongly advise the customer to get qualified
trades people to check the product minimum requirements against the suitability and appropriateness of the
utilities in the property prior to confirming an order with us.
1.2 We reserve the right to refuse or cancel an
order, verbally or in writing, before or after an order is placed.
1.3 All specifications, sizes and technical details
are accurate to the best of our knowledge however specifications may change without notice. We will do our utmost
to reach a satisfactory outcome and should this situation arise issues will be resolved on a case by case basis.
2 Payments
2.1 At point of ordering we require full payment
with cleared funds although a deposit may be sufficient in some cases.
2.2 Prior to dispatch of your order we will require
the remainder of the balance to be paid in cleared funds by the customer at which point we will arrange delivery
to the address which you have supplied.
3 Refunds, returns and cancellations
3.1 We are fully compliant with the Consumer
Protection (Distance Selling) Act, which provides for a 7 day 'cooling off' period after an order is placed,
during which time goods may be cancelled or returned (as long as they are unused and in their original
packaging). This does not apply to custom or amended products. Once in production, these goods cannot be
cancelled. The goods can only be returned if there is a fault with the product.
3.2 Once a written request has been received, a
refund will be made within 14 working days - subject to the returned goods having been inspected and deemed to be
in a saleable condition. Refunds will be made by way of cheque, bank transfer or credit note only and only to the
customer who made the order.
3.3 Before dispatch you may cancel the order at any
time, and a full refund will be given on all non-special order products. There will be a 15% restocking and
administration charge on special order products which are cancelled before delivery.
3.4 During or after delivery, if you are not happy
with your purchase you may return it for a credit against other goods or a full refund within 28 days of
delivery, subject to the following conditions:
- All goods must be in their intended condition, un-amended, un-customised and un-adapted. The box,
packaging, and any literature must be fit for resale, and any opened packaging must be suitably resealed for
return. Damaged, incomplete or unsellable goods may affect the refund value.
- The customer is responsible for the safe return of all goods to the head-office address. If using a third
party carrier, ensure all goods are well packaged, as returned goods damaged in transit will not be
acceptable and may affect your refund value or credit value against other goods.
3.5 These conditions do not apply to damaged
goods, please see section 5.
4 Delivery of goods
4.1 We do not offer a timed delivery service due
to the changeable nature of deliveries, traffic conditions and loading/unloading times at premises.
Therefore, it is vital that the customer is at the delivery address between 9am and 6pm to receive and
inspect the goods on the delivery date arranged.
4.2 Delivery dates are approximate and no
liability can be accepted for direct or indirect costs resulting from cancelled, late or failed deliveries.
4.3 For smooth delivery we advise that you have
sufficiently able porters to assist with your delivery, and that the access to the ground floor of the
property is easy and clear of hazards which might culminate in a potential failed-delivery.
4.4 Our delivery drivers are insured to deliver
to ground floor locations only and will not carry items upstairs.
4.5 Should the carrier deem that access,
assistance or other factors are preventing safe access and delivery, the carrier are within their rights to
fail the delivery. Should an order be cancelled after an unsuccessful delivery attempt, the delivery charge
will not be refunded.
4.6 Should goods have to be redelivered due to
the customer not being at the delivery address on the approximate date given, insufficient access or lack of
able porters, the company holds at their discretion the right to charge for the failed delivery, with
redelivery being chargeable.
4.7 Goods will not be left without a legible
signature from the customer, and the customer’s failure to receive the delivery will result in a failed
delivery.
5 Damages and shortages
5.1 All goods must be carefully opened and fully
inspected and any all manufacturing defects or damages, and must be reported to us in writing within 7 working
days of delivery. Defects and damages reported more than 7 working days after delivery will be considered to
have occurred in the customers care and repair or replacement will be at our discretion.
5.2 Any transit damage must be detailed on the
carrier’s delivery note at the point of delivery, as we cannot accept liability for any damage occurring
during transit by a third party. The carrier will require a signature that all goods have been received in good
condition.
6 Complaints
6.1 All complaints must be reported in writing,
email or fax to allow us to document and deal with your complaint effectively.
7 Installation
7.1 We strongly advise that you do not book or pay
for a fitter to commence work until you have received and checked all elements of your delivery.
7.2 We will not be held liable for costs incurred by
the customer due to you acting on an estimated delivery date.
7.3 We strongly advise the employ of qualified and
reputable trade people when fitting your goods. Poor workmanship is not valid grounds for a warranty claim.
8 Prices and representation of goods
8.1 To ensure we offer the most competitive prices
wherever possible we reserve the right to adjust prices up or down without prior notice.
8.2 Prices are exempt of errors and omissions.
8.3 Pricing errors will be honoured on a strictly
discretionary basis.
8.4 Pictures in brochures and on websites are for
representation purposes and are not for direct comparison to products ordered.
8.5 Colours, shades, styles and components may vary from
that pictured in brochures and on websites.
9 Warranty
9.1 All our products are covered by a 2 year parts
and components warranty. The terms of the warranty require that the product is installed by a qualified or
experienced plumber/electrician. The warranty does not cover faults that have been caused by carelessness,
misuse, neglect or incorrect installation.
9.2 Should we be of the opinion that an
installation has not been carried out in a satisfactory manner, we reserve the right to request evidence of
installation from a qualified plumber/electrician. Failure to produce this evidence may result in the warranty
being void, and should the installation be deemed to be incorrect we may seek to recover any reasonable fees we
have incurred resulting from the issue.
9.3 In the unlikely event of a problem developing,
parts and simple replacement instructions will be sent out free of charge to the customer if the unit is within
the warranty period - if not, the parts will be made available at cost price.
9.4 Although all the parts in these steam showers
have been specifically designed to be easily replaced, it is recommended that a suitably qualified or
experienced plumber/electrician is employed to carry out the work.
9.5 Any amendment, customisation or adaptation of
the product, will invalidate the warranty unless written consent is obtained from us beforehand.
10 Statutory rights
10.1 None of the above terms and conditions affect
your statutory rights as a consumer.
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