The Shower Company.com will always strive to deliver your product as quickly as possible
after the order has been received, although it must be noted that delivery can potentially take up to 6 –
8 weeks for products that are out of stock - you will be informed upon ordering if this is the case. It is also important that the following points are noted after ordering your new steam shower:
We do not offer a timed delivery service due to the changeable nature of deliveries,
traffic conditions and loading/unloading times at premises. Therefore, it is vital that the customer is at the
delivery address between 9am and 6pm to receive and inspect the goods on the delivery date arranged. We should be able to give you an indication of arrival time but it cannot be guaranteed.
Delivery dates are approximate and no liability can be accepted for direct or indirect
costs resulting from cancelled, late or failed deliveries.
For smooth delivery we advise that you have sufficiently able porters to assist with
your delivery, and that the access to the ground floor of the property is easy and clear of hazards which might
culminate in a potential failed-delivery.
Our delivery drivers are insured to deliver to ground floor locations only and will not
carry items upstairs.
Should the carrier deem that access, assistance or other factors are preventing safe
access and delivery, the carrier are within their rights to fail the delivery. Should an order be cancelled after
an unsuccessful delivery attempt, the delivery charge will not be refunded.
Should goods have to be redelivered due to the customer not being at the delivery
address on the approximate date given, insufficient access or lack of able porters, the company holds at their
discretion the right to charge for the failed delivery, with redelivery being chargeable.
Goods will not be left without a legible signature from the customer, and the customer
’s failure to receive the delivery will result in a failed delivery.
It is also very important that all goods are inspected upon arrival, so that any defects, lost parts or damage
from transit can be picked up immediately.
All goods must be carefully opened and fully inspected and any all manufacturing
defects or damages, and must be reported to us in writing within 7 working days of delivery. Defects and damages
reported more than 7 working days after delivery will be considered to have occurred in the customers care and
repair or replacement will be at our discretion.
Any transit damage must be detailed on the carrier’s delivery note at the point
of delivery, as we cannot accept liability for any damage occurring during transit by a third party. The carrier
will require a signature that all goods have been received in good condition.
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