Please click on one of the links below for further information on our customers services:
Here at The Shower Company, we always strive to offer the best customer service we can. We continuously
monitor and assess our services and welcome any feedback from customers, so we are able to constantly improve on
our service and products. To maintain a constant level of service, we have created these promises to help us
achieve a better service to you:
Customer Service Promises
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We will always deal with you openly and honestly throughout your relationship with us |
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Accurate delivery times – if a product is in stock, we can get it to you as soon
as you like. If not, |
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we will be able to let you know when new stock is arriving. |
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We will answer any queries you have promptly, by telephone or email – just give us
a call |
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We keep all spare parts in stock should you ever require them |
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We price our products extremely competitively for this quality of product and after
sales service |
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We will advise you honestly on your requirements, without focus on a sale |
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We will deal with any problem or complaint promptly and to the fullest of our ability |
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Above all, we will make you our next satisfied customer. |
See-At-Home Guarantee
We know that buying a product like this is a big decision, and you want to make sure you know exactly what
you are getting for your money. To set your mind at ease, if you are unable to travel to our Morecambe or
Tunbridge Wells showrooms to view our ranges in person (including working models), all our products are covered
by our See-At-Home Guarantee.
If you are unhappy about any aspect of the product when it arrives, we will collect it, and give you a full
refund with no reduction for transportation charges. All we ask is that you let us know within 14 days of the
product arriving.
2-Year Parts Warranty with All Models
All our products come complete with a 2 year warranty on all parts and components, including electronic and
working parts.
These ranges are specially designed for easy home replacement of any component and full replacement
instructions will be included. There is very little to go wrong with these units and only a very small
proportion of people ever need to claim on their warranty with us. We keep a large stock of spare parts
available for all models and years of experience with these products allow us to diagnose any issues quickly
and resolve them promptly.
Cancellations
If you wish to change or cancel your order, you can contact our Customer Service team on 0800 018 4845 from
9am- 6pm Monday to Friday or 10am – 3pm on Saturdays. Please have the order number and date the order was
placed to hand.
If your products have already been delivered, then you will need to follow our returns procedure. For
further information, please visit our Refunds, returns and cancellation section in our terms and conditions.
Complaints
Complaints procedure
If you are not satisfied with the level of service you receive either online, in one of our showrooms or
during the after sales period, please do let us know by contacting our Customer Services department either:
Via Email:
customerservices@theshowercompany.com
Via Post:
Customer Services,
The Shower Company.com,
Northgate,
White Lund Industrial Estate,
Morecambe,
Lancashire,
LA3 3AZ.
Via fax: 01524 36144
We will aim to:
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Deal with your complaint fairly, confidentially and effectively |
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Acknowledge your complaint within 5 working days and advise on a likely timescale for
resolving it |
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Keep you fully informed and updated on the progress made |
Contact us
